Remote Scheduling Agent III, Imaging Services [United States]

 

Convergence Telehealth. A complete telemedicine technology platform designed to deliver the right care to the right place at the right time.

Remote Scheduling Agent III – Imaging Services

Convergence Telehealth is currently recruiting full and part-time remote Scheduling Agents with a passion for delivering a high quality customer experience, to support our clients. As a Scheduling Agent III, you will coordinate imaging tests for patients and work directly with patients, physicians, and insurance companies on a daily basis. Shift is 8 hours within the window of 7:30 am - 5 pm PST (10:30 am - 8 pm EST) Monday – Friday – no holidays or weekend work. This is a remote position that can be based anywhere in the United States.

A patient’s first impression can determine their overall satisfaction with services. The Convergence staff starts their experience off on the right foot. Our dynamic scheduling team provides compassionate care that adds the human touch back to healthcare. Enjoy helping others as a team from the comfort of your own home.

Benefits

As a Convergence Telehealth employee, you will enjoy remote work with a flexible schedule. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) and Flexible Spending Accounts.

QUALIFICATIONS KNOWLEDGE/SKILLS & ABILITIES

• High school diploma/GED or equivalent work experience
• Excellent communication skills
• Strong customer service skills
• 2+ years of experience
• Knowledge of general medical terminology

PREFERRED

• Previous experience in Radiology or Central Scheduling
• Hospital or physician office setting experience
• Bilingual English/Spanish is not necessary, but is a plus
• Cerner and Fuji system experience

JOB DUTIES & RESPONSIBILITIES

• Schedules patients for treatment and diagnostic procedures in electronic scheduling system in accordance with pre-defined templates/protocols
• Handles insurance verification and prior authorizations
• Confirm and update patient demographics and medical insurance information
• Coordinate with providers and office staff to ensure scheduling accuracy for complex diagnostic treatments and procedures
• Coordinates special needs and send images to Radiology facility if indicated
• Answer patient scheduling and preparation inquiries related to Imaging Services

About Us

Convergence is a complete telehealth and telemedicine technology platform and service company. Convergence services health systems, physician practices, payors, nursing homes, assisted living, and skilled nursing facilities by providing high-quality resources. We provide the full continuum of care by delivering the right care to the right place at the right time. We utilize clinical and non-clinical professionals to provide care to healthcare facilities remotely. At Convergence, we harness the benefits of the latest technology with skilled professionals to improve the lives of whom we care.

 

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