Service Desk Analyst [New Zealand]

 

• Permanent, full-time
• Are you looking for a new challenge in Service Desk Support? Come and Join our Service Desk Team in Wellington!

He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We work to shape an education system that delivers equitable and excellent outcomes
Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.
Te Tāhuhu o te Mātauranga recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown. We are committed to having Te Tiriti o Waitangi at the forefront of our work for and with Māori students, their whānau, hapū and iwi.
Mō tēnei tūranga | About this role
Are you looking for a new challenge in IT Service Desk Support?
Do you get a kick out of helping others, and have excellent written and verbal communication skills?
Are you comfortable working in a challenging and fast paced environment?
If so, this role could be yours.
Joining our existing team, you'll help us expand our reach to provide continuous support capability from our location in Wellington team.
In this role, you will gain hands-on experience in providing IT Service Desk support for a wide range of business technologies to our internal customers such as mobile devices, remote access, MS applications, application support, networking, printing, desktop, exchange, shared folders, internet support, hardware, user security, and onsite assistance.
The salary for this role is $59,881 per annum.
Please note there is further information in the attached Job Description.

We also offer:

• Flexible working arrangements where everyone feels valued & supported
• The ability to purchase extra days leave
• A range of employee network groups
• An inclusive environment that encourages your personal cultural competency journey
• Development and learning, including mentorship programmes and internal secondments
• Wellness initiatives to support your overall health and wellbeing

Mōhou ake | About you

To be successful in this role you will have:

• At least 1-2 years' experience in an IT Service Desk environment using a call tracking system, preferably ASM-vFire.
• Experience in supporting Windows computers, tablets and laptops as well as Android and Apple mobile phones
• Experience in supporting Microsoft Office Suite
• Windows Server experience - basic Active Directory administration

Do you have the following?

• An attraction for technology and navigating different systems
• A natural interest in helping people, and know how to build relationships quickly
• Excellent communications skills - you're a natural on the phone and can master a great email.

To thrive in this role you'll have:

• Sound customer service experience - preferably IT Service Desk
• Tact, diplomacy, patience
• Personal assertiveness and motivation
• Fast keyboard skills
• Ability to multitask and prioritise
• High attention to detail, thorough, meticulous and consistent
• A focus on results and solutions
• Full Driver's license is desirable but not required

If you'd like to bring your skills to a rewarding role within an organisation that's continuously reaching goals and striving for a better future for New Zealand, we'd love to hear from you.
Mātau rōpū ake | About our ministry, group, and team
At Te Tāhuhu o te Mātauranga, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whanau. To better deliver on this, we are currently undergoing an organisational design change. The transition phase to improve the way we deliver our purpose will be complete in 2023.
For additional information on the changes we are embarking on, please visit here.
Kua rite koe mō tēnei mahi? | Are you ready to make a difference?
We are committed to reflecting the diverse communities we serve, and welcome applications from people of all backgrounds, orientations, and identities.
If this opportunity interests you, please submit your cover letter and CV by using the ‘apply' button below. In your cover letter we'd like to know about you, your values, your whakapapa or anything you'd like to share about your cultural identity. We're keen to know your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.
You are also welcome to reach out to Lena Danh for more information at hangangamatihiko.recruitment@education.govt.nz
Applications close on Tuesday 23 May 2023
Interviewing week of 29 May 2023 (this could change).

 

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