Join our World Class Learning Community
American School of The Hague is looking for a part-time Receptionist for 20 hours per week.
Start date: June 1, 2023
Location: Wassenaar, on the north side of The Hague
Language Skills: Fluent in English and Dutch
You are excited about working at a school. It’s an opportunity to play a role in the development of an international group of young students. You’d like to work somewhere with a unique and caring atmosphere where your contribution is key and is valued. You enjoy being the face of an organization and know how important this role is.
You are the go to person. If someone needs help, you are right there. Whether it’s the first time they are meeting you or they know you well, they get the same friendly, personal service. No query is too big or small for you. You’ll handle it in your usual positive manner and with the genuine smile you are known for. Excellent customer service - that’s you, it’s part of your nature. You like helping people, figuring out how you can best serve their needs. You are friendly and warm in your approach and people you speak to feel valued and respected; their day goes just that bit better as a result of your help. You take responsibility for your work and are proud to be the voice and face of the school.
You are an experienced and professional Receptionist who excels in both written and verbal communications in Dutch and in English. The Reception area is yours to oversee and whether you have one or ten visitors at your desk or on the phone, you manage them all professionally and with a smile. You are flexible, open to learning new ways of working and sharing ideas with the rest of the receptionist and security team. You are known for being consistent and dependable.
In addition you;
- Understand office management; handling telephone calls, email queries, post, fax machine, managing visitors and sourcing answers and,
- Have technology skills and see IT as an enabler for you; experience with Apple Mac is preferred,
- Have excellent organizational skills, are detail oriented and can manage a range of tasks while keeping the overview of the reception area.
The Role: You’ll be located on the main campus which is open all week from 07:00 - 20:00 and during saturday. Reception services are on weekdays and are divided into a morning shift from 7:30 -12:30 and an afternoon shift from 12:30 to 17:30. You will work as part of a team of three receptionists who cover the week and provide cover for each other in the case of holidays or illness, whenever possible. This position reports to the Facilities Manager and you will work both independently and in close cooperation with the Facilities Manager, your colleagues in reception, our security team and the school administration. You’ll be committed to learning about the school; how it operates, where and how to find people and the systems we use. This helps you to excel at your job.
The Work: As the face of the school, you’ll be responsible for welcoming everyone as they enter. You’ll greet visitors, connect them with the person they are meeting and prepare them for their visit to the school, particularly if this is their first visit. You will share our security procedures by asking for their photo ID and providing them with an ASH ID badge. Your warm and helpful manner is no less when you are saying goodbye. Answering calls, greeting guests, assisting staff, parents and students with queries, and maintaining the reception area are all part of your day. Helping our security team by following procedures; monitoring the visitor register, issuing ID badges and informing security of anything unusual is part of your role.
You’ll need your time management skills and will use your own initiative in problem solving. There are, of course, many resources and staff who can help so you are not afraid to ask for help when you need it. You are flexible and enjoy the fact that no two days are ever the same. Strong, open and warm communications will be your hallmark as you will work closely with the entire ASH community.
Does this sound like you? We want to hear from you. Apply online by clicking on the button "send application".
The School: To learn all about the American School of The Hague, we invite you to visit the school website.
Child Protection and Safety
The American School of The Hague is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection.
