Analyst I, Service Desk (REMOTE)

 

As an Analyst I, Service Desk, you keep all the technology working from the electronic marquee outside to the ticket sales and concessions inside. When technical issues inevitably pop up, you have the solution. We’ll rely on your expertise and friendly attitude to help the theatre fix the issue so our guests have the best possible entertainment experience.

**Remote Eligible**

Job Description

What You Will Be Doing

• You’ll begin each day by remotely logging into your system and preparing to receive inbound tech support calls. You’ll provide solutions based on your own technical expertise, your knowledge of AMC systems as well as our knowledge base repository. If we aren’t able to help in one call, we may elevate the issue to another department for assistance. You’ll document every call and the steps you took to resolve the issue.
• When not handling an inbound call, you may check in with previous callers whose issues were elevated or whose problem wasn’t fully resolved, to confirm whether a solution has been found and the ticket can be closed or if it needs further assistance.
• At the end of your shift, no formal wrap-up or handoff is required. You log out of your systems and are finished until the next shift.

What We Need From You

• Technical Degree, Technical certifications or related work experience preferred.
• To thrive in this role, you must have excellent customer service skills and enjoy talking with people, understanding their issues and creating solutions.
• Education or your prior work experience has given you some technical knowledge. You already know basic fixes and terminology related to electronics and computers. We can train you for some of the advanced work specifically related to AMC systems.
• You love solving problems. Every call is like a puzzle you get to piece together until you solve it. When you get a great answer, you document and share it with the team so they can learn. If you’re struggling, you document and ask for help or elevate the issue to others.
• You must be able to work at least one weekend shift and occasional holidays. The service desk is open 20 hours a day, 7 days a week.

AMC team members enjoy a very competitive benefits package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, an open and casual work environment equipped with Coca-Cola Freestyle machines, half off eats and drinks at the theatre, and most importantly for us movie people…FREE movies at any of our 600+ theatres nationwide!

AMC’s company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company’s success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes.

We appreciate your interest in AMC and look forward to seeing you at the movies!

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.

Compensation Information

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location.

The compensation for this position is: $19-20 per hour.

Minimum Job Requirements

• 2+ months experience in a customer support role
• Possess good oral and written communication skills

About AMC

AMC amazing. That’s the promise we deliver to nearly 35,000 associates, 240 million guests domestically, and 350 million guests worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities in which we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.

Department

Theatre Help Desk Services

Job Address 1

One AMC Way

Job Address 2

11500 Ash Street

City

Leawood

State

Kansas

Zip Code

66211

Employment Status

Full Time

Pay Rate Type

Hourly

Relocation Eligibility

No

Job ID

26902BR

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