Mô tả công việc:
(Mức lương: Đến 30 triệu VNĐ)With the large of users in various software application and database in Bouygues Construction group, our Application Support team will bring the best experience to users with the application’s using guidance and issue solving so that our eco system can support uses effective.
As a member in Application Support team, you will work with us with following responsibilities but not limited:
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
- Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
- Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work
Chức vụ: Nhân viên/Chuyên viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace
- Great teamwork with Agile mindset
- Fostering mutual respect and understanding
- Strong sharing culture to improve individual development
Individual Development:
- Extensive training and in-depth knowledge sharing sessions
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…)
- Individual empowerment
Special Care for Employee:
- Work from home 2 days/ week
- Laptop and external monitor for your work
- 100% salary on probationary period
- Up to 2-month performance bonus
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
- Annual health check-up and premium health insurance for employee
- Various attractive teambuilding activities and company trip
- Sport, personal activity sponsor
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
What We Find?
- 2-3 years experiences in providing application support/ consulting to users in a customer focused environment
- Fluent in French and English is mandatory
- Experience of analyzing and documenting user need and requirements
- Motivation, responsiveness, interpersonal, analytical
- Sense of service and customer orientation
- Someone who has a sense for training using digital tools is a plus
- Experiences with Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) is a big plus
General Skills
- Rigorous, concerned for the quality
- Can-do attitude
- Methodical/ Organized
- Team and collaborative spirit
- Good interpersonal skill
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: .NET/C#,IT Support
Trung cấp - Nghề
Không yêu cầu.