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Role Description:
The SAP Global Cash Collections Organization resumes ownership of the company’s trade receivables. The focus is reduction of DSO and improvement of cash-flow by driving timely settlement from Customers using standardized processes and tools. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects. The Finance Operations Specialist is responsible for all collections’ relevant tasks on a defined customer portfolio. Customer orientation and problem solving capabilities are key success factors. This position requires a high level of self-motivation, stress taking and drive.
Key Areas of Responsibility and Tasks:
- Handle all Japan customers with regards to any A/R and collections issues
- Liaise with customers for collection of receivables and build strong customer relationship
- Independently investigate customer disputes and drive timely resolution
- Work closely with both internal & external customers to expedite the collection efforts
- Proactively call customers to reassure the time of invoice payment
- Escalate to management team any problem that holds the collection process to flow
- Update collection notes and reports
- Send out Dunning Letter, Final Demond letter when needed
- Support the training of new team members if applicable
- Participate in projects as requested
- Monitor open dispute cases closely and drive resolution
- Monitor relevant EHF concession and termination cases closely and drive resolution
- Engage the 3rd party Collection agency when necessary
- Follow SAP processes and use application tools available in ISP
- Support Ad-hoc queries and contributes to projects
Competences & Skills:
- Accounting and collections knowledge experience
- Customer focus approach
- Monitoring of payment behavior of customers and acting accordingly
- Ability to work under pressure
- Good communication skills
- Ability to work in an international environment
- Quality Focus
- Results Driven
- Teamwork & Collaboration
- Operate SAP Financial Processes & Systems
- Analytics capabilities
- Good problem-solving skills are required
- Must be a well-organized and self-starter with "can do" attitude
Experience & Language Requirements
Collections experience in a large enterprise and complex environment preferred
Fluent written and spoken language skills in Japanese and English required
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We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:363097 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |
