We are currently searching for a Live Chat Agent. The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions,and general client concerns
- Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
Requirements
What you need for this role:
- Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Keyboarding and internet experience needed
- Strong communication and interpersonal skills- including written and verbal
- Upbeat, positive attitude, and professional demeanor
- Articulate and well accustomed to a client-facing role
- Ability to compose professional emails
Job Types: Full-time, Part-time
Salary: $22.00-$23.60 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
