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Position Title: Guest Services Coordinator

Department: Guest Services

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Position Serve camp guests by providing quality service and facilities that meet
Summary: guests' needs. Manage communications to potential guests regarding

program offerings and inquiries, policies and procedures, camp
accommodations/meeting spaces, food service, and recreational
opportunities.

Responsibilities: Manages and oversees various registration processes and the
appropriate training of Guest Services personnel on such including
managing summer and winter camper check-in process, camper
housing coordination, and other reporting responsibilities to
various Timber-lee departments.

• Assists with Guest Services needs related to coordinating or

communicating guest schedules and communicating internally
and externally the guest group needs (housing, arrival time, special
requests, etc.).

• Greet, guide, and direct guests and groups upon arrival and

throughout their stay at camp.

• Assists with guest group hosting as needed that includes facility

readiness including lights, heat, set-up, AV equipment, etc.

• Assists with providing Trinity-Deerfield business office with needed

reports and financial information related to accounts payables,
accounts receivables, deposits, and other business-related functions.

• Routinely check facilities during group visits and follow opening and

shut down procedures at the beginning and end of camp events.

• Assist Guest Services department with registration, camp

communication, emergency action plans, general camp inquiries,
and camp visitors and other tasks as needed.

Qualifications: Spiritual
Is a professing Christian and is supportive of Timber-lee’s mission and

core values as well as committed to the truths found in our Statement
of Faith.

• Commitment to a Christian lifestyle and demonstration of character in

keeping with the biblical model.

• Strives to demonstrate through thought, attitude, actions and

behaviors a life that reflects a personal faith in Jesus Christ and exhibits
the fruits of the Spirit.

• Exhibits a sincere love for the Lord and desires to see people come to

know Him personally and grow in their faith.

Organizational
In agreement of, and supports, Timber-lee's ministries, philosophy and

policies.

• Demonstrates excellent work ethic and excels at providing quality

guest experiences.

• Has excellent communication skills and the ability to teach or lead

others.

• Understands and exhibits behaviors and skills needed to function and

be accountable in a team environment.

• Passion for people, learning new things, and a sense of adventure.
• Must be 21 years of age or older.

Positional
Proven exceptional customer service experience.

• Excellent oral, written, and interpersonal communication skills to

enhance public relations.

• Experience working with databases preferred. Proficient in Microsoft

Office/Google suite.

• Able to lift and move up to 30 pounds and traverse multi-terrain in all

seasons.

• Assist in facilitating instructional times as needed.

Working Reports to the Guest Services Manager
Relationships:

My signature below acknowledges that I have read and understand the job
description as described herein. I understand that this job description is not
all-inclusive and that employment is at-will.

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