(Remote)
Want to change the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world.” We need passionate people who share our Mission to develop well-rounded youth better prepared for success in the world.
Do you pride yourself on your strong computer and customer service skills? Do you think you have what it takes to become our next Member Service Registrar If you answered yes, we want to hear from you!
Reporting to Manager, Manager, Member Services, you will be responsible for supporting the organization and administration of Scouts Canada’s MyScouts online registration process in an effective, efficient and service-orientated manner.
Responsibilities:
- Manage administration of MyScouts and responsible for ensuring that all members are able to register online and compliant with screening requirements
- Manage the administration of the No One Left Behind (NOLB) subsidy process, ensuring youth are registered and any outstanding fees are followed up on in a timely manner
- Manage the administration of Group Billing Codes and any discounts
- Manage the registration refund process to ensure all groups/parents receive the appropriate refund in a timely manner
- Reconcile group registration on a regular basis to achieve minimal accounts receivable balance
- Produce monthly statistical reports as requested by Manager
- Point of contact for Group Registrars and provide a positive member services experience by providing information and advice; conduct regular training and webinars for Group Registrars on using MyScouts system
- Provide registration support to new and existing groups and follow up with groups having outstanding registration issues
- Liaison with local police to ensure our process in completing screening requirements is up to date and following up on outstanding Police Record Checks/ Vulnerable Sector Searches (PRC/VSS)
- Manage individual member files including all screening documents (PRC/VSS, Code of Conduct, References, Online Training)
- Actively participate on Teams calls
- Respond to Help Center queries in a timely manner. Manage Zendesk tickets and answer queries in relation to registration questions or concerns
- Provide technical support to parents and Scouters with the online Customer Relationship Management system (MyScouts/ NetForum)
- Use Zendesk to manage workflow of tickets
What you bring to the table:
- Post-secondary education in a related field
- Minimum 2 years of experience in an administrative customer support role
- Data entry experience and familiar with various databases
- Experience using ticketing system (exp Zendesk)
- Proficient in Word, Outlook, advanced Excel skills
- Typing/word processing skills at 30wpm or above with accuracy
- Excellent interpersonal skills with the ability to interact with staff, volunteers, members and general public in a confident, courteous and professional manner.
- Conscientious and meticulous attention to detail.
- Strong written communication skills and the ability to communicate effectively, tactfully, and courteously through oral and written communications
- Solid organizational skills and ability to handle multiple inquiries/requests based on their respective priorities
- Strong ability to adapt to new technological systems and platforms.
- PRC (Police Record Check) and VSS (Vulnerable Sector Check) are required before the start date
- Mandatory training requirement
Working conditions:
- Long hours sitting and using office equipment and computers, which can cause muscle strain
We’ve got you covered:
We offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan after one year; extended health, prescription, vision, and dental coverage and more.
If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations. We want to learn about you!
Salary depends on skills and experience. Starting salary is $49,858.40
We thank all applicants for their interest; however, only those selected for an interview will be contacted. We will be reviewing resumes as they are submitted.
Scouts Canada is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons and, persons with disabilities.
Accessibility and Accommodation: Scouts Canada is committed to developing inclusive, barrier-free selection processes and work environments. Accommodation requests should be made in advance to HR at humanresources@scouts.ca. Information received relating to accommodation measures will be addressed confidentially.
Job Type: Full-time
Salary: $49,858.40 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
Schedule:
- Monday to Friday
Work Location: Remote
