Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our global organization of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
Job Title: Sr Customer Service Representative-Vendor Admin & Invoicing
Location: Budapest/Hungary
Employment Type: Full-time
POSITION OVERVIEW:
As a Senior Customer Service Representative, you will be responsible for driving customer experience and delivering operational efficiency. You will work closely with the wider Thermo Fisher Customer Care organization as well the IES service and commercial teams to ensure an excellent and consistent customer experience for our customers.
MAJOR AREAS OF RESPONSIBILITY:
- Take the lead on new assignments, process improvement and projects, as part of a team or on an individual basis.
- Communicate with customers and vendors taking part in sales discussions.
- Handle and maintain vendor contract information.
- Taking part in invoicing processes.
- Maintain supplier database.
- Complete the process for raised inquiries and complaints to resolution, without managerial support.
- Assess the need for change and implement to increase productivity.
- Purchase contract from Vendors based on customer requirements.
REQUIRED EDUCATION/EXPERIENCE:
- 2+years experience preferably in a purchasing, bookkeeping or customer care environment.
- Vocational Training or bachelor’s is helpful but not crucial.
- Proficiency of the English and German Language both written and verbal.
- Confirmed Microsoft Office user (Outlook, Excel).
- Experience with SAP or other ERP.
- Excellent written and verbal communication skills. Negotiating skills/attitude is necessary.
- Ability to prioritize, working with data, strong problem solving skills and confident multi-tasking under deadlines.
- Display stringent attention to detail and accuracy in the workplace.
- Take ownership and act as an owner
- Customer oriented attitude.
