JOB DESCRIPTION:About Cangrade:
As an AI-based HR company, we at Cangrade have a unique responsibility for the impact that we make on the lives of job applicants and employees, and our customers' business results. Promoting scientific validity and equitable results are our top priorities.
As part of the Cangrade team, you will immerse yourself in the world of AI tech, get to experience a variety of projects and responsibilities, and enjoy the flexibility of remote work and unlimited vacation time. But most importantly, you will become a part of an exceptional team of diverse people dedicated to shaping the future of talent management with ethical, transparent, and bias-free AI.
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Cangrade operates in a high trust environment. We assume good faith, exercise kindness, and prioritize honesty. By seeking out emotional maturity and intellectual openness in our team members, we make better decisions as a group than any one of us could as an individual.
What we offer:
- Full-time, predominately remote role with occasional team meetups in our office
- Health insurance (including dental and vision)
- Stock Options
- 401(k)
- Flexible vacation time and quarterly company-wide mental health days
- Emphasis on career development and upskilling
- "A wonderful place to work with a fantastic team and impeccable work-life balance"
- "Amazing team + Product"
- "Plenty of room to grow and develop in your career"
- "Cangrade prioritizes personal development and growth in each one of their employees"
As a Remote Technical Support Specialist at Cangrade, you will play a vital role within our Customer Success team, providing technical assistance and exceptional customer service to clients using our talent assessment platform. This position offers the flexibility of working remotely while being part of a fast-paced startup environment. We are seeking a highly-motivated individual who thrives in a remote setting, enjoys working both within a team and independently and is passionate about delivering results. Your technical expertise, problem-solving skills, and drive to deliver superior customer service will be essential in delivering an outstanding experience to our clients.
This is an excellent opportunity for a junior professional who is eager to grow with the company and contribute to our mission of revolutionizing talent assessment and selection.
This position is US-based and requires basic proficiency in coding languages such as JavaScript, HTML, and CSS.
RESPONSIBILITIES:
- Serve as the primary contact for customer technical inquiries, troubleshooting and resolving issues related to our talent assessment platform.
- Partner with cross-functional teams to identify and resolve technical problems and provide insights gathered from customer interactions to contribute to product improvement.
- Track customer interactions, technical issues, and resolutions in our CRM system.
- Proactively communicate with customers to provide updates on reported issues, escalate unresolved problems to appropriate teams, and ensure timely resolution.
- Assist customers with product onboarding, user training, and configuration setup.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and other resources to enable customers to self-serve.
- Stay up to date with Cangrade's products, features, and industry trends to provide informed assistance to customers.
- Work with the Customer Success team to identify opportunities for upselling and expansion of Cangrade's products and services.
- Participate in the testing of new internal and external features.
Cangrade's vision is to promote job fit and employment equity so workers and companies thrive. How do we do that? By providing the most accurate, reliable, and unbiased method of predicting job fit and retention. Cangrade helps HR make accurate, efficient talent decisions from initial screening through promotions with 10x more accurate predictions of talent success than traditional hiring methods and a 0% chance of introducing bias.
Founded in 2014, Cangrade is a company that's growing fast. We are driven by our mission to promote job fit and hiring equity and the desire to continuously improve. Our team is close-knit, ambitious, transparent, and rolls with the quick pivots working at a startup brings. All of our team members have the opportunity to own, craft, and develop their roles, and enjoy benefits including, healthcare, 401ks, flexible schedules, and a hybrid remote work environment.
NOTE: As part of your application process, we will ask you to complete our flagship Pre-Hire Assessment. This will take roughly 15 minutes of your time and is an essential piece of your application.
Learn more about us at: www.cangrade.com/company/team
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