Hotel Guest Services Assistant - Part Time

 

Want to help guests check-in to the Magic of Disney?

Apply to be a Guest Services Assistant where you will welcome and assist guests checking in and out of hotel rooms. Creatively enhance their stay by providing information regarding Disneyland Resort services & activities as well as for the surrounding Southern California areas as needed.

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Responsibilities :

• Assist Guests/Cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our Guests/Cast
• Assist Guests during check-in and check-out via phone and face-to-face interaction
• Ability to handle a large volume of phone calls in a phone center environment
• Strong computer skills and knowledge is required
• Ability to use multiple devices throughout the day including iPads, iPhones, hand held radios, and desktop computers
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity
• Ability to reflect a professional image while maintaining Guest privacy
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
• Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)

Basic Qualifications :

• Ability to remain positive regardless of current task
• Mature and respects diversity
• Previous cash handling and computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Strong communication and problem-solving skills
• Ability to multi task
• Motivated to complete repetitious tasks while maintaining quality
• Ability to confidently utilize service recovery methods
• Enthusiastic about interacting and helping Guests
• Receptive to special requests
• Willing to follow instructions and take direction
• Committed/reliable to show up for scheduled shifts
• This role is Part Time and requires full availability for any shift (including nights) during our peak times of the year and year-round for holidays and weekends (a MINIMUM of three (3) days per week)
• Comfortable with indoor and sometimes outdoor work locations and changing shift start/end times
• Must be at least 18 years of age to be considered for this role

Preferred Qualifications:

• Previous work experience in a Hotel/Front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Previous Leadership experience
• Bilingual preferred
• Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred

Additional Information :
The pay rate for this role in California is $24.25 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits .

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION
After clicking “ Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “ Next” on each page, then “ Submit” on the final page.

KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

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