Library Associate

 

Library Associate Children Service

Please apply by July 17, 2023

“Follow your calling, Find your career”

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Hickory Grove Library serves a diverse community of readers, learners, job seekers, entrepreneurs, community leaders, and more. The Library Associate - Children Services role is crucial to maintaining customer service excellence to meet a variety of needs. The ideal candidate will have strong communication, Bi-lingual, interpersonal skills and committed to customer service as well as community engagement. Location: 5935 Hickory Grove Rd Charlotte, NC 28215

Hiring Range
$40,860.56 - 61,290.84

Position Summary
Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions
Essential Functions

• Perform circulation activities
• Provide service desk coverage
• Create and deliver programs to age-appropriate audiences
• Prepare program reports
• Provide research assistance to customers
• Utilize integrated library systems software
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials
• Assist with volunteer management
• Promote and markets library’s programs; collaborating with Marketing and Communication to

generate flyers and materials pertaining to programs

Minimum Qualifications
Experience:
Minimum of two years of library, retail, computer, or customer service experience

Education:
High School Diploma or equivalent

Education/Experience
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications

Preferred Qualifications
Preferred Qualifications

• Associates degree
• Knowledge of integrated library systems software (IE: Horizon)
• Bilingual
• At least three years of library, customer service and/or administrative experience

Knowledge, Skills, and Abilities
Knowledge of

• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette

Skills

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self; assuming responsibility and

accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

• Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

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