Service Order Dispatcher

 

Service Order Dispatcher

• R0089042

• Springfield, Virginia, United States

• Full time

  $ads={1}

Add to favorites Favorited View favorites

Amentum is looking for a Service Order Dispatcher to join our team in our Springfield, VA location.

The selected candidate will:

• Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor
• Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories
• Record information, such as name, address, location, equipment to be repaired, or service to be rendered
• Prepare work order and distribute to customer, service crew and/or craft supervisor
• Schedule service call and dispatch service crew via telephone or radio
• As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services
• Maintain detailed records of service calls, work orders, and metric data
• Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio
• Identify emergency issues and notify customers and management in timely manner
• Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations
• Conduct daily Quality Control checks on all work order entries
• Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System
• Provide monthly reports on work order statistical issues as requested by management
• May provide IDIQ support and assistance
• Maintain data quality and maintain Technical Reference Library
• Perform all other position related duties as assigned or requested
• Must have at least 1 (one) year of work experience
• High school diploma or equivalent
• Must be a U.S. Citizen
• Must posses and maintain an active TS/SCI security clearance
• 1 year of job-related experience, including operating software programs, preferred
• CMMS experience preferred (ARCHIBUS)
• Microsoft Office experience preferred

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster

EEO is the Law Poster Supplement

$ads={2}

 

.