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Full time, Georgia
As a Travel Agent, you will
- Search and confirm travel reservations for the customer
- Strong understanding of a client travel policy and can consistently provide consultation to the customer
- Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
- Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you
- Extensive Travel Agent experience
- Working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills in GDS Sabre
- Strong verbal and written communication skills in English
- Monitor and manage group email inbox (creating Sourcing request folders)
- Acknowledge, send, and receive Group Travel Request forms
- Source, receive, and decline hotels offers based on preferred locations and communicate to Global Account Directors for Preferred properties and to Hotel Sales contacts for all other properties
- Tabulate, organize and communicate hotel offers to the client
- Confirm requested and selected hotels including contract review and sign off, rooming list, credit card authorization, and confirmation
- Update Tesla Meeting List with Booking information for tracking and reporting Client Consultation
- Maintain a complete and thorough understanding of client programs/events and keep abreast of all changes
- Work within meeting planner to determine sourcing requirements for sleeping rooms, meeting space, and customer budgetary guidelines and advise Meeting Planners of any concerns
- Manage block space and/or charter manifest, Customer Service
- Serve as the main contact within the operations team for all participant services related to an event
- Update and maintain Tesla Meeting List with Sourcing requests for tracking and reporting
- Respond to requests accurately and completely
- Work with the fulfillment team to resolve any customer issues before or during an event
- Proactively work in partnership with the planner to solve the problem and support the traveler as their advocate
- Escalate all issues to the manager immediately upon awareness and explains steps taken Data Integrity
- Responsible for Quality Control of meeting data. Follow-up on inconsistencies, missing information, etc
- Responsible for the organization and maintenance of all meeting files and folders
- Update Standard Operations Procedures (SOPs) as needed
- Make recommendations for process improvements
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You'll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Travel Agent is between $00 000 and $00 000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
