Job responsibilities
- Resolve phone and written inquiries from clients and internal partners to ensure first call resolution
- Log, track all incoming work into tracking system on real time basis
- Provide client updates on unresolved cases
- Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.
- Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
- Escalate any issues in a timely manner and obtain exceptional item approval where appropriate
- Recommend updates to Procedures Manual
Required qualifications, capabilities, and skills
- Bachelor's degree holder with 2 years of experience in customer service, call center or front office role, preferably with exposure to financial institutions and multinational corporates.
- Good command of English and Korean
- Previous experience in client service / call center environment preferable
- Excellent verbal and written communication skills
- Enjoy investigating client inquiries in an efficient and accurate manner
- Able to provide quality services in a high inquiry volume environment
- Accuracy and ability to follow through
Preferred qualifications, capabilities, and skill
- Detail-oriented
- Ability to work independently and in a team
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
