Mangopay's mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.
We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La Redoute, Wallapop and 2,500 + more.
Our team of over 400 talents is spread across Europe, with main offices in Paris and Luxembourg. Marketplaces and fintechs are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth. We are proud of our diversity and are committed to employee well-being, inclusion and equal opportunity. Working at Mangopay means joining a dynamic, flexible and fast-growing organization.
In 2022, we raised €75 Million with Advent International, one of the most experienced private equity investors, to scale our vision globally. It's time to join the adventure !
Job Description
The Workplace Technology team is responsible for providing the right technology tools to enable Mangopay colleagues globally to do their work effortlessly. Our role is to make the rest of our colleagues as awesome as possible through the brilliant delivery of usable technology.
We are passionate about enabling our colleagues to communicate, collaborate and work effectively, and Workplace Technology provides the tools, systems, and services that support this.
Ultimately, we seek an individual capable of delivering benefits to our stakeholders, improving User Experience, and driving value by allowing our colleagues to work, collaborate & innovate in the most effective & frictionless way.
Responsibilities
- Prioritizing and diagnosing incidents according to agreed procedures and SLAs
- Completing daily IT checks and investigating causes of incidents, and seeking resolutions based on agreed SLAs
- Building new laptop and desktop workstations and carrying out IT deployments and moves
- Managing company IT assets: ordering, maintaining stock, providing to users, tracking,
- Writing and updating technical and process documentation
- Installing and configuring software for macOS, Windows, iOS, and Android.
- Assisting with maintaining our offices' IT infrastructure: ranging from Wi-fi to server installations to telephony and video conference equipment.
- Additional project work as instructed by management where necessary
Qualifications
- 2+ years of Helpdesk/ServiceDesk experience
- Experience with Google Workspace (G-Suite)
- Experience troubleshooting Mac OS & iOS
- Exposure to MDM products like Jamf and Intune
- Active Directory administration
- Experience with Service Desk ticketing systems such as Jira
- Experience with supporting Windows and Microsoft Office365 suite of products
- Understanding of basic networking, TCP/IP, DNS, DHCP, etc
- Decent security awareness and expertise in maintaining related tooling (end-point agents, user disk encryption, personal firewalls).
- AV support experience
About you
- You are comfortable in a fast-paced environment where you communicate daily with world-class talent from our global teams.
- You are positive and committed, with a 'can-do' attitude and a flexible approach.
- You are a problem solver and a forward thinker.
- You are a self-starter: you thrive on taking ownership of initiatives with limited oversight.
- You have excellent time management and know how to manage multiple priorities, breaking large projects into manageable pieces.
- You have excellent verbal and written communication skills in both English and French.
Additional Information
- Call HR
- Technical interview
- Interview with the Head of WPT
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
